Discord Reviews

This platform has helped me out a lot in terms of socializing, etc. Their support responds within the hour you submit a message which is awesome and unheard of with a lot of companies. If you’re looking for a friend or someone to talk to this is an awesome application to use.

I needed to switch my email addresses on my account because I changed email providers but they absolutely refused and said it was because of "security reasons" even though I gave multiple other options of verification we could try. The customer service staff basically told me to go fk myself, and then ghosted me. As a discord supporter since 2015 and Nitro subscriber I am extremely disappointed and this has made my entire perspective about Discord change entirely. I use to rave about how awesome Discord was but this is absolutely unacceptable. I have my own discord server and 15+ other servers and hundreds of friends I have accumulated over the past 8+ years. They just expect me to restart my account? What a joke.

your support is really very very bad for that we bought many servers boost and discord nitro every month.

It's gotten worse. They aren't provided nitro perk for completely free. I don't recommend this

i try to delete my account.they dont let me. i will report this. they make it very very hard to delete the account once you sign up. rats

their customer support has to be the worst service ever, for me personally it is the worst of the worst, i asked them to recover my email address, since i forgot about it, when my pc died, mind you this is my thirst reauest and i always keep getting denied, even though i did everything to prove that i am indeed the owner, they just don't give a damn...

Their support is actually on top when it comes to being the worst experiences i have ever had.

Discord does not allow you to meaningfully filter out unwanted material such as vulgarity and pornography. It's practically designed to make sure you have to see all the filth if you use the app at all.

They keep changing the platform, breaking it, making it worse. Every month or so they roll out some half-working feature which breaks everyone's server. Now they added mosaic crop to every image which has really got to be the worst looking format on the web. I am tired of Discord constantly screwing with the format of my server and other art discords while not adding options to revert the changes. They have awful habits of not caring when literally thousands of complaints on reddit but they keep unwanted changes and simply ignore the customers. Discord is garbage 2023..

Had a terrible experience with Discord's support team. Despite submitting a DMCA takedown request, I received no follow-up on my case whatsoever. An unreliable software for any associates.

Tried verfying my phone number few times over the last 7 months but for whatever reason there system says that another account already had my number. Thing is I NEVER gave anyone my number nor recieved a verfication text from said other account. I tried contacting discord customer support multiple times as but they were if no help. Even a friend of mine had the same problem, he had to cursed them out jusy get even get thier help. I can tell you customer suppert discord is the worst I dealt with.

John Reidy

It's rather fitting that Discord haven't responded to bad reviews in the past 12 months, because their customer support seems to be terrible on every platform.
Had my account compromised, which was completely my fault, but it's been a week and haven't gotten any response on any website I've tried getting in touch on.
No response on twitter, no response on their any of their support email addresses (a number of them just say "don't email this email address), and no other way of contacting them.
If you ever require support, expect to wait a LONG time...

My account and email address were compromised and Discord refused to speak to me if I was not directly contacting them through the compromised email; I went ahead and did that before losing access letting them know that the account was fully compromised and I was likely going to lose access soon, and to forward communication to a new email address and I'd be more than happy to verify my identity as account owner in any way possible. They continue to ghost me and deny my responses since, meanwhile the compromised Discord continues to message friends to continue the cycle.

Platform is great, support is just the worst I have ever had the misfortune of actually needing the help of.

Overall, I enjoyed using Discord, I agree there are some bad parts about it but I've enjoyed it. However, the support team are useless. My account got banned 3 days after I paid for nitro so I sent an email asking for a refund or to have my account back since it was banned for using a bot despite it was when my account got hacked a long time ago. All I got in response was to go to their support site where I made a ticket, just to go back through emails regardless but so far I've still not had a reply, about 8 hours after my email.

They purposely select Who will get help in assistance and others get crickets.
The app is difficult to navigate so they can cherry pick who they want to succeed.
They've been at this for many years brimmed with techs that know exactly how to create the app.